Terms of Service
Welcome to ShineCraft! By using our car detailing services, you agree to comply with and be bound by the following terms of service, which govern your use of our services. Please review these terms carefully before engaging with us.
1. Service Description: ShineCraft offers a range of car detailing services designed to enhance and maintain the appearance and value of your vehicle. Our services include exterior washes, waxing, interior cleaning, and paint protection, among others. Specific details of each service can be found on our website.
2. Booking and Cancellation: Appointments can be made via our website or by contacting us directly at jobs@shinecraftup.com . Cancellations must be made at least 24 hours in advance to avoid a cancellation fee. We strive to accommodate all scheduling requests but cannot guarantee availability.
3. Payment Terms: Payments are due upon completion of the service. We accept various payment methods, including cash, credit cards, and electronic transfers. For corporate clients or bulk services, alternative payment arrangements can be discussed prior to service delivery.
4. Liability: While we take every precaution to ensure the safety and quality of our services, ShineCraft cannot be held liable for any damages that may occur during the detailing process. Customers are encouraged to remove personal belongings and secure any valuable items prior to service.
5. Customer Responsibilities: It is the customer's responsibility to provide accurate information regarding the condition of their vehicle. Failure to disclose relevant details may affect the outcome of the detailing service, and ShineCraft will not be held responsible for unsatisfactory results due to incomplete information.
6. Privacy Policy: ShineCraft is committed to protecting your privacy. Any personal information collected during the booking process will be used solely for service delivery and will not be shared with third parties without your consent, except as required by law.
7. Service Guarantee: We stand behind the quality of our work. If you are not satisfied with our services, please contact us within 48 hours of service completion, and we will address your concerns to the best of our ability. Our goal is to ensure every customer is happy with the ShineCraft experience.
8. Modifications to Services: ShineCraft reserves the right to modify, update, or discontinue any service at any time without prior notice. We will strive to inform our customers of any significant changes that may affect their service experience.
9. Contact Information: For any inquiries, feedback, or issues regarding our terms of service, please reach out to us via email at jobs@shinecraftup.com or call us at +65 6909 5709 . Our office is located at 38 Carpenter St, #01-01, Singapore 059917.
10. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Singapore.
Thank you for choosing ShineCraft for your car detailing needs. We look forward to serving you!
Terms of Return
At ShineCraft, we strive to provide our customers with the highest quality car detailing services. We understand that customer satisfaction is paramount, and we are committed to ensuring that you are completely satisfied with your experience. This Terms of Return section outlines our policy regarding returns and refunds for services rendered.
Our return policy applies to all car detailing services provided by ShineCraft. If you are not fully satisfied with the results of your detailing service, we encourage you to contact us within 7 days of your service date. We will work diligently to address any concerns or issues you may have.
To initiate a return request, please reach out to our customer service team at jobs@shinecraftup.com or call us at +65 6909 5709 . Our team is available to discuss your concerns and identify the best course of action to ensure your satisfaction.
In the event that we determine a redo of the service is necessary, we will schedule a convenient time for you to return to our facility located at 38 Carpenter St, #01-01, Singapore 059917. This service will be provided at no additional cost to you, ensuring we meet your expectations.
Please note that our return policy does not cover complaints regarding damage that occurred after the detailing service was completed. ShineCraft is not responsible for any external factors that may affect the condition of your vehicle after the service has been performed.
Furthermore, we advise our customers to inspect their vehicles thoroughly upon completion of the service. If any issues are identified, they should be reported immediately, as this will help us address them promptly and effectively, ensuring the best results.
ShineCraft reserves the right to refuse returns or refunds if we believe that the terms of our return policy have not been met. We encourage open communication and are always willing to listen to our customers' feedback, which is vital for our continuous improvement.
In some cases, we may offer store credit for future services if a return is not feasible. This option will be discussed with you directly and will depend on the specific circumstances surrounding your situation.
We appreciate your understanding of our return policy and its terms. At ShineCraft, our mission is to provide exceptional car detailing services while maintaining a high level of customer satisfaction. We look forward to serving you and ensuring your vehicle shines like new.
If you have any further questions regarding our Terms of Return or any other services we offer, please do not hesitate to reach out to us via email at jobs@shinecraftup.com or call us at +65 6909 5709 . Thank you for choosing ShineCraft!